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IPV4/IPV6 compatibility

13/12/2021

Each device connected to the Internet has a unique IP (Internet Protocol) address. Depending on your Internet Service Provider (ISP) and your device, you may be connected to one of two types of IP addresses: IPv4 or IPv6. Preset does not yet support IPv6 addresses, and to use this service an IPv4 address is required.

What is an IPv6 address?

IPv6 was created to increase the number of IP addresses available worldwide, ensuring that everyone has a unique address when connecting to the internet. IPv4 has about 4 billion unique IP addresses available. Taking into account phones, computers, Wi-Fi devices and others, IPv4 is not quite enough to support the world as we know it compared to IPv6.

Can I use applications or games with IPv6 on Preset?

Preset needs an IPv4 address to connect to the service. Some applications and games may have an option to enable IPv6, such as World of Warcraft. Disable IPv6 on any games or applications you use on Preset and opt for IPv4 where possible.

My ISP uses IPv6. What should I do?

Contact your Internet Service Provider (ISP). Your ISP may have the ability to change your network to use only IPv4 addresses.

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